Privacy Policy

Overview

SayLango provides live voice translation. This policy explains what information we collect, how we use it, and how you can contact us.

Information We Collect

• Account information from sign-in providers, such as your name, email address, profile image, and authentication identifier.
• Audio that you choose to send during an active live translation session.
• Generated translation session metadata, such as session timing and usage credits.
• Billing and subscription status handled by our payment providers.
• Basic technical data needed to operate and secure the service, such as request logs and device or browser information.
• With your permission, account-linked technical diagnostics (app version, platform, selected languages, connection timing and error categories). Automatic sharing is off by default. Problem reports include only the message and technical details you approve, never automatically attached recordings or conversation text. These diagnostics and reports are deleted after 30 days and when your account is deleted.

How We Use Information

• To provide real-time speech translation and spoken output.
• To authenticate users and manage account access, subscription status, and usage credits.
• To maintain, debug, secure, and improve SayLango.
• To respond to support requests and important service notices.

Audio Processing

When you start a live translation session, your audio is streamed to our service providers so translation can be generated in real time. SayLango does not use microphone audio unless a live translation session is running.

Service Providers

We use trusted providers to operate SayLango, including cloud hosting, authentication, payment processing, and AI translation infrastructure. These providers process information only as needed to provide their services to us.

Free-trial verification uses Cloudflare Turnstile to reduce automated abuse. Cloudflare processes browser and network signals during this check. See Cloudflare's privacy policy.

Data Retention

We keep account, billing, and usage records for as long as needed to operate the service, comply with legal obligations, resolve disputes, and prevent abuse. We aim to avoid storing raw microphone audio beyond what is required to deliver an active live translation session.

To prevent repeated free trials, we retain keyed hashes of the trial account identifier and normalized email address independently of account deletion while this trial programme operates. These records are used only for trial eligibility and abuse prevention. Trial network limits use short-lived keyed network hashes, not stored raw IP addresses; these hashes are removed within three days. Verification links expire after ten minutes and their server records are removed within two days.

Your Choices

You can stop a translation session at any time. You can also contact us to request access, correction, or deletion of personal information associated with your SayLango account.

To request account deletion, visit SayLango account deletion.

Contact

For privacy questions or requests, contact us at support@saylango.com.